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Our business practices make sure that all visitors' personal information is handled in a clear way, in accordance with UK Gambling Commission and GDPR rules. Our processes strictly follow the law, using AES-256 encryption and multi-factor authentication when needed, from verifying identities to keeping payments safe.
When you sign up for an account, make a purchase, take part in a promotion, or get help, you give us personal information. Information that is logged may include contact information, proof of identity, payment information, device characteristics, and records of game activity. Automated tools like cookies and analytic scripts help keep track of how people interact with your site, which lets you improve the features and user experience you offer.
All submitted details are secured using encryption safeguards across servers located within jurisdictions adhering to recognized standards for online gaming environments. We keep an eye on databases all the time to make sure that no one is trying to get in without permission, and only authorized people can see sensitive records. In order to follow licensing rules, backup copies are kept to make sure that the data is always available and safe.
It is highly recommended that you use long, complicated passwords and turn on any multi-factor authentication options that are available. Checking your account activity on a regular basis can help you spot problems early. Don't share your account information, and always use official support channels to talk about problems with your records.
Customers have a lot of control over their own records on our platform. Rights are set up to follow the UK General Data Protection Regulation (UK GDPR) and other laws. This makes sure that everyone can control how they interact with our products and services.
People can:
Audit logs of all these actions are preserved for accountability. All requests are handled within the time limits set by law, which is usually one month from the time they are received. If you can't come to an agreement about your rights, you can take your case to the UK Information Commissioner's Office. You can get personalized help or advice from a Data Liaison Officer by going to our main contact page.
Trusted third parties should only be given information when it is absolutely necessary. This includes things like meeting legal obligations, following the rules set by the UK Gambling Commission, or responding to legal requests from law enforcement. In all cases, only the minimum amount of information needed will be shared, and steps will be taken to stop it from being sent again.
Some technical partners need limited access to user information in order to provide services like processing payments, finding fraud, or maintaining the platform. We carefully check our partners and make sure they keep everything private. We also do regular audits to make sure they follow strict security rules.
If there is reason to believe that someone is doing something illegal, like money laundering, identity theft, or other criminal behaviour, disclosure may happen. To protect account holders and follow the law, information may be shared with banks, credit reference agencies, or the police.
Marketing partners can only get information if you give them clear permission through your account settings or by talking to them directly. You can change your preferences at any time, and all marketing communications will always respect these choices.
Occasionally, provisions under local or international law demand that certain facts are supplied to courts or governmental authorities. Before any such disclosure, a thorough review is conducted to ensure that only information expressly required by legal orders is provided, accompanied by detailed records maintained for auditing purposes. All disclosures are done in a way that is clear and respects the privacy and interests of users. You can ask the compliance officer about these kinds of things through the support portal.
Session tokens and persistent cookies have different jobs while you use our services. Session cookies make it easy to navigate and keep you logged in while you sign in. Persistent cookies remember your preferences and previously selected options, making it easier to come back. We use third-party analytics tools like Google Analytics to keep an eye on overall statistics about how people use the app and how they interact with its features. These systems use identifiers and browser storage elements to gather anonymous information about users' behaviour, like how often they visit, what kind of device they use, and how they move around the site. Your browser's settings, such as the language it accepts, the operating system it runs on, and the IP region it is in, are also saved. This helps find abuse and makes sure that rules like the UKGC and GDPR are followed. Advertising partners may use web beacons or tracking pixels on the site to improve the ads and cut down on people seeing the same ads over and over again. Unique device identifiers can be kept for a short time, but personal identifiers like name or email are kept separate from advertisers unless they are given permission ahead of time. The length of time cookies stay on your computer depends on how they are used: authentication cookies expire when your session ends, while preference storage cookies can last up to two years, after which automatic purging routines delete old entries. Browser security settings give visitors fine-grained control. To reduce the amount of time that behavioural logs stay on your computer, you can change cookie permissions, delete your browsing history, or use private browsing. Disabling certain categories–such as those linked to analytics–may reduce feature functionality or accuracy of personalized content. If you require tailored assistance or additional transparency regarding specific tracking solutions, the support team remains available through provided contact channels.
Reach out directly to the dedicated support team regarding inquiries about handling, correction, or deletion of your account records.
Send direct messages about issues or information practices to [email protected]. To make sure you get a quick response, be clear about what you want, like access to account records or withdrawal of consent.
To make a secure request, go to the request portal in your profile dashboard. Go to "Legal & Records" and fill out the request form, making sure to upload any necessary identification. The time it takes to process a request is usually less than 30 days, but it can take longer if the request is more complicated.
Send written requests with enough proof of identity to Customer Compliance, 15 Digital Avenue, London, W1D 7LF. For correct routing, write "Data Subject Request" on the envelope.
If you need something right away, start a chat and choose "Information Requests" from the list of options. The operator will pass your request on to the specialist team.
For auditing purposes, copies of all requests and correspondence will be kept safe. If you still have problems, you can get help from the Information Commissioner's Office or the appropriate regional authority. Only people who have permission can use the secure channels for these things. Don't forget to include all of your contact information and any supporting documents that are relevant to your request. Be careful when sharing private information so you don't accidentally give it away.
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